Chapter 3 elaborated the customer satisfaction model and the index sign style H conceived of H Hotel, including: the introduction of the hotel, the orientation and subdivision of the customer.
主要内容包括：饭店介绍，顾客的定位和细分，顾客满意模型的构建。第四章阐述了H饭店顾客满意因素分析。
The subdivision of the target customer group is given.
研究了客户群的细分过程。
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